Skills

What You’ll Do

We believe AI can handle a significant share of our technical support without sacrificing accuracy. Your job is to integrate AI into our human support system, ensuring it smartly distinguishes between cases AI can solve and those needing human expertise. You’ll refine the AI’s capabilities over time, expanding its role in support. This is a long-term, evolving project, not a one-off build.

What You’ll Need

• 5+ years of software development (we use PHP, Node, and Python).
• Experience with APIs, distributed systems, and automated testing.
• Familiarity with LLMs and prompt engineering.
• A results-driven, problem-solving mindset.
• Excellent English for written support interactions.
• Strong communication skills for working closely with the support and documentation teams.

How We Work

We’re a fully remote team with minimal meetings – just enough to stay aligned and focused. Expect weekly planning calls, daily check-ins, and plenty of deep work time.

What We Offer

• 100% remote position,
• Body And Mind Movement (BAMM) program to support your physical activities and other hobbies, 
• A computer budget to make your workplace better,
• A Kindle device with an access to our company Amazon account, 
• We respect national holidays in each country and want you to have a rest these days, 
• Being part of a team of smart, self-driven individuals,
• Great opportunity to progress and advance,
• Collaborating with team members across the globe.

Ready to build something meaningful? We’re excited to hear from you and see what we can achieve together at OTGS!