Skills

Full job description

About The Institutes

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.

Additionally, we understand the importance of work-life balance—in 2025 Philly.com named us a Top Workplace for the tenth year and USA Today named us a USA Top Workplace for the third year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

Content Developer, AI Solutions

The Content Developer is primarily responsible for the design and implementation of AI tools used to create various types of educational content. This role focuses on designing content structures, using AI tools to produce content for internal teams, and evaluating tool outputs for compliance and quality. The Content Developer plays a crucial role in ensuring the effectiveness and integrity of AI-generated educational materials, including rigorous test planning, execution, and resolution of issues identified in testing and in production.

What You’ll Do:

• Design content structures that AI tools will use to create educational materials.
• Utilize AI tools to produce content supporting various internal teams' needs.
• Coordinate end-user testing, evaluate and resolve AI tool outputs to monitor for compliance with educational standards and overall quality.
• Collaborate with cross-functional teams to understand content requirements and translate them into AI-friendly structures.
• Maintain and expand subject matter expertise in educational content development and AI-assisted content creation.
• Participate in the continuous improvement of AI tools and content generation processes.
• Ensure adherence to organizational standards for educational content across AI-generated materials.
• Contribute to the development of best practices for AI-assisted content creation in an educational context.
• Train other team members on the use of AI tools for content development.
• Stay current with trends in educational content development and AI applications in education.

What We’re Looking For:

• One to three years of experience in educational content development.
• Experience with instructional design principles.
• Proficiency with Microsoft Office applications.
• Familiarity with web-based research tools and content management systems.
• Experience with AI-assisted content creation tools.

Key Competencies

• Strong understanding of educational content development principles and practices.
• Comfort interpreting dashboards and data to make quality recommendations.
• Excellent attention to detail and quality control skills.
• Ability to work effectively in a team environment and collaborate across departments.
• Strong analytical and problem-solving skills.
• Adaptability and willingness to learn new technologies and methodologies.
• Excellent written and verbal communication skills.
• Time management and ability to meet deadlines in a fast-paced environment.
• Creativity in approaching content development challenges.

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.